HemorrhoidCream.com offers Money Back Guarantee if you are not 100% satisfied with the products for any reason, simply return the products within 30 days from the delivery date for a Refund (Less Shipping, Handling and Re-stocking fees).
Prior to requesting a refund, please read the following instructions to ensure that you are eligible for a refund:
- Customer must call or email the Shipping and Billing Department regarding the refund request and its details to get an authorization.
Shipping and handling fees are NON-REFUNDABLE. For orders shipped for free (via standard shipping), a reduced price of $9.99 will be deducted from the invoice value of item(s).
- The Customer is responsible for shipping back the item(s) to the warehouse.
- Unopened items are entitled to full merchandise refund.
- Items that were opened or used will be subjected to a minimum restocking fee of 20% of the invoice value of the item(s).
When returning the item(s) to the warehouse, the Customer should indicate/write if it is for a REFUND in the outer packaging, along with the full name and order number.
Cancellation requests must be called in or emailed to the Shipping and Billing Department and the response must state “Cancelled”. If an order has shipped and is already in transit, the Customer is responsible to contact the Company and have the shipment returned properly before credit can be given. Proof of cancellation must be produced and product returned in order to complete the process.
The Company is not responsible for any lost returns. Item(s) to be returned should have tracking numbers to confirm the delivery. NO CREDIT WILL BE GIVEN UNTIL ITEM(S) ARE RECEIVED AT THE WAREHOUSE.
- Once the transaction has been refunded, an email confirmation will be sent.
- Refund processing time may take up to 10 business days, depending on the issuing bank.