If you are returning the products you purchased, please review our terms and conditions here and the instructions below to ensure you qualify. If yes, then follow the correct procedure.
ALL claims for MISSING ITEMS, DAMAGES and CUSTOMER SERVICE ERRORS must be made within 24 hours of the date of delivery.
- Customer must call or email the Shipping and Billing Department about the item(s) to be returned to get an authorization and the return address of the nearest warehouse.
- The Customer is responsible for shipping back the items(s) to the warehouse
Item(s) should be returned to the company within 30 days from delivery date.
Shipping and handling fees are NON-REFUNDABLE. For orders shipped for free (via standard shipping), a reduced price of $9.99 will be deducted from the invoice value of item(s).
- Unopened items are entitled to full merchandise refund.
- Any item(s) returned (within the 30-day money back guarantee) that are opened or used, will be subjected to a minimum restocking fee of 20% of the invoice value of the item(s).
When returning the item(s) to the warehouse, the Customer should indicate/write whether it is for a REFUND or EXCHANGE in the outer packaging, along with the full name and order number.
The Company is not responsible for any lost returns. Item(s) to be returned should have tracking numbers to confirm the delivery. NO CREDIT WILL BE GIVEN UNTIL PRODUCTS ARE RECEIVED AT THE WAREHOUSE.
In cases of Cancellation, Replacement and Exchange
Cancellation requests must be called in or e-mailed to the Shipping and Billing Department and the response must state “Cancelled”. If an order has shipped and is already in transit, the customer is responsible to contact the Company and have the shipment returned properly before credit can be given. Proof of cancellation must be produced and product returned in order to complete the process.
Replacement or Exchange
In cases when a customer receives a package and has damaged or missing items in it, the Company is responsible to ship replacements after thorough investigation has taken place.
- If the customer receives any defective item(s), the Customer needs to email photos of damaged item(s) to the Company prior to any replacement.
- If the Customer received a wrong item, the Company is responsible for replacing it without charging additional fees.
- It is the Customer’s responsibility to notify the Company within 1-3 business days after it was delivered.
- The Customer is responsible for shipping back the item(s) to the warehouse. Exceptions may apply at the discretion of the Company.
- Only the replacement / exchange requests made within 3 business days will be authorized.
Returns will be processed within a week after receiving it and only if all the information is properly submitted to us. An email confirmation of your order was sent to you on the date of purchase, kindly make sure to input the exact information you have on file with us. If you have any questions in regards to our return and refund policies, or if you need information such as your invoice number or order date please contact us our Shipping and Billing Department.